Terms of service

Terms of Service

This website is operated by Elmeira Fashion FZE. Throughout the site, the terms “we”, “us” and “our” refer to Elmeira Fashion FZE. By visiting our website or purchasing from us, you agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. General

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site under your supervision.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

Our products are offered for sale subject to availability. We make every effort to ensure that product details, pricing, and availability are accurate, but errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

We may limit or cancel quantities purchased per person, per household, or per order where necessary.

3. Product Information

We aim to display our products as accurately as possible. However, actual product packaging, bottle design, color, and appearance may vary slightly from what appears on screen due to photography, screen settings, or supplier updates.

Descriptions, notes, and product details are provided for general guidance and may vary slightly depending on manufacturer updates.

4. Pricing and Payment

All prices shown on the website are in AED unless otherwise stated.

We reserve the right to change prices at any time without prior notice. Payment must be completed in full before an order is processed, except for eligible Cash on Delivery orders where available.

We reserve the right to refuse or cancel any order if fraud, unauthorized activity, pricing errors, or suspicious transactions are suspected.

5. Shipping and Delivery

We deliver within the United Arab Emirates and to selected locations as displayed on the website.

Delivery times shown on the website are estimated and may vary depending on location, courier performance, public holidays, weather conditions, or other external factors. While we aim to dispatch and deliver within the stated timeframes, we do not guarantee exact delivery dates.

Shipping charges, free shipping thresholds, and delivery coverage are shown on the website and may be updated from time to time.

6. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy available on this website.

Products must meet the conditions stated in our Return and Refund Policy to be eligible for return, replacement, or refund.

7. Order Acceptance and Cancellation

Once an order is placed, you will receive confirmation that your order has been received. This does not mean the order has been accepted. We reserve the right to cancel or refuse any order for reasons including but not limited to product unavailability, payment issues, suspected fraud, pricing errors, or delivery limitations.

If an order is cancelled after payment has been made, the applicable refund will be processed in accordance with our refund policy.

8. Accuracy of Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store. You agree to promptly update your information, including email address, phone number, and delivery address, so that we can complete your transactions and contact you if needed.

We are not responsible for delays or failed deliveries caused by inaccurate or incomplete customer information.

9. Intellectual Property

All content on this website, including text, graphics, images, logos, branding, product arrangements, and website design, is the property of Elmeira Fashion FZE or its content suppliers and may not be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Uses

You may not use the site or its content for any unlawful purpose or to violate any local, national, or international laws or regulations. You must not transmit any viruses, malware, or any destructive code.

Any misuse of the website, attempts to interfere with its operation, or unauthorized use of content may result in termination of access and possible legal action.

11. Limitation of Liability

To the fullest extent permitted by law, Elmeira Fashion FZE shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the website, purchase of products, delayed delivery, product availability issues, or inability to use the service.

Nothing in these terms excludes liability where such exclusion is not permitted by law.

12. Third-Party Services

Certain services or content available through our website may include materials or services from third parties, including payment gateways, logistics providers, and external platforms. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page. It is your responsibility to check this page periodically for changes.

Your continued use of the website following any changes constitutes acceptance of those changes.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the United Arab Emirates.

15. Contact Information

For any questions about these Terms of Service, you may contact us at:

Elmeira Fashion FZE
RKM Building 212AI Sarraj Building, Shop No 10
Rashidiya 2, Ajman
United Arab Emirates

Email: support@elmeira.ae
Phone / WhatsApp: +971 50753 8417